LONDON, UK – 20 February 2024 – Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, has become an accredited supplier to provide out-of-hours response and services to house builders and developers by the New Homes Quality Board (NHQB).

For housing associations, developers and builders who have registered with the NHQB and committed to the National Homes Quality Code of conduct, appointing an out-of-hours provider is now required to meet the standards set out by the Code, as the housebuilding industry strives to raise standards for consumers of new build homes.

Davies Emergency Response, which has been accredited to provide out-of-hours response and services by the NHQB, can be called 24 hours a day, 7 days a week to support house builderstheir customer care teams and customers throughout the two-year defect liability period. This includes supporting with everything from home emergency repairs to daytime snagging and defect management services.

Justine Quick, Director, Property, Davies, said: “It’s vital for the growth of UK housing industry that consumers feel confident when purchasing new build properties and reassured that their rights are protected with an excellent aftercare service in place should the worst happen. The New Homes Quality Code is a huge step in achieving this and we’re delighted to be a part of it.

“The accreditation acknowledges our determination to place the customer at the forefront of all our services. It not only means that developers, builders, and housing associations can meet the criteria set out by the NHQB’s code of conduct, but fundamentally ensures that the high expectations and standards customers should expect are consistently met throughout the house-buying process.”

Launched in 2022, the New Homes Quality Code was developed by the NHQB, a not-for-profit independent body, with the aim to put in place further protection for customers of new build properties.

As well as requiring builders to have an effective aftercare service in place, the NHQC includes measures to protect vulnerable customers and sets out requirements for fair reservation agreements, among other obligations placed on builders and developers to improve customer outcomes.